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Service
SALES SERVICE
We attach great importance to service, because we firmly believe that the timely and efficient service is the best way to win our client’s trust and final satisfaction. It is our mission to provide most suitable solution in shortest time in every stage of pre-sales, in-sales, and after-sales.
PRE
SALES
IN
SALES
AFTER
SALES
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PRE-SALES
1) We always do internet promotion and participate international exhibition to make us more easier to be contacted by our client.

2) We always keep perfect our official website to enhance client’s browsing experience. 

3) We always keep updating our social platforms, such as Facebook, Linkedin, YouTube, Twitter,  Instagram and so on, and always keep on line for chatting tools, such as SKYPE, WHATSAPP, WECHAT, QQ and so on, to keep close contact with our client as friends.

4) We always keep standby in 24 hours a day, 7days a week, even in holidays. We always give prompt response to our client’s contact, and quotation can be sent within 24 hours.

5) We always keep close communication with our client to understand the needs clearly to provide most suitable commercial solution and technical solution.

6) We always try our best to provide documents as client’s requirement, such as technical drawing, technical data sheet, sales performance list, type test report, etc.

7) We provide free sample, however, the express fee should be taken on by client.
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IN-SALES
1) We make order evaluation, and clarify every detail with client to avoid any mistake, and then sign official contact with client. Our production will follow the signed contract strictly.

2) For supporting our client, absolutely, the flexible commercial conditions, faster lead time, will be provided.

3) We always send production plan and report the production progress timely, so that the client can handle the whole situation.

4) We always send inspection documents according to client’s requirement.

5) We can provide third-party inspection service and give support to any third-party assigned by the client.

6) We can recommend forwarder t, and inquiry most competitive freight for client.

7) We always send packing and delivery report to client.

8) We always follow and update the shipping situation, and provide customs clearance documents to assist client pick up the cargoes.
03
AFTER-SALES
1) We always send installation manual to client.

2) We always ask about the cable laying situation, and give prompt solution in case of any problem.

3) We provide longer quality guarantee period, normally, it is 18 months against the date of B/L, and 12months after installation. In case any default(except improper laying and man-made damage) caused by our quality problem will be found during the warranty period, we guarantee that we undertake to substitute immediately the defaulted cables if time will be sufficient or in a contrary case we authorize you since now to repair or buy the new cables from other competitors and in both cases we will charge for all related expanses .

4) We always collect suggestion from our client to make improvement. Anyway, we promise that we will give biggest support to support, to work, to grow together with our client.
PRODUCTION SERVICE
As a leading manufacturer with rich experience, we can produce not only standard products but also customized ones. We are very happy to share more information with our customers and partners, to be more professional together. Here, we make an brief introduction on our production process so that you can know more about the production of cable and wire.
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Copper and Aluminum Wire Drawing(Annealing)
Copper and aluminum wire drawing, it is the first process to produce cable and wire. Wire drawing is a metalworking process used to reduce the cross-section of a wire by pulling the wire through a single or series of drawing die. Usually, for cable and wire production, we draw electrical copper billet, electrician round copper wire, electrical Pole and electrical round aluminum to specified wire diameter by wire drawing machine. In our factory, we have high-speed drawing machines which the max. speed can reach more than 30 meters per second, and the finished single diameter spans from 1.0mm to 4.0mm. The machine is composed of 4 parts, including pay-off part, drawing part with 13 models, annealing system and take-up part. The advanced machines guarantee that we have capacity to produce bulk products in short time and with good quality.
Aluminium Wire Drawing (Hard drawn)
It is the first process to produce the overhead application cable. The wire drawing process is quite simple in concept. The wire is prepared by shrinking the beginning of it, by rolling, so that it wiil fit through the die, the wire is then pulled through the die. Its volume remains the same, so as the diameter decreases, the length increases. Usually the wire will require more than one draw, through successively smaller dies, to reach the desired size. We have special drawing machines, it is also high speed with more than 40 meters one second. As same, those machines guarantee our high efficiency.
Wire Stranding
Except the solid conductor cable and wire which the conductor consists of one piece of metal wire, normally, wire stranding is second process to produce cable and wire. Stranded wire is composed of a number of small wires bundled or wrapped together to form a larger conductor. Stranded wire is more flexible than solid wire of the same total cross-sectional area. Stranded wire tends to be a better conductor than solid wire because the individual wires collectively comprise a greater surface area. Stranded wire is used when higher resistance to metal fatigue is required. The lowest number of strands usually seen is 7: one in the middle, 6 surrounding it. The next level up is 19, which is another layer of 12 strands on top of the 7. After that the number varies, but 37 and 49 are common, then in the 70 to 100 range (the number is no longer exact). Even larger numbers than that are typically found only in very large cables. We have frame-type stranding machines with 91 bobbins, and its production range of conductor cross-sectional area is from 50mm2 to 1000mm2. We also have many other kinds of stranding machines as fork-type ones. Thus, it is easy to understand our production capacity.
Triple-layer Extrusion
It is a process applicable for XLPE extruded insulation power cable rated voltage of 6kV(U0=7.2kV) to 35kV(U0=40.5kV). Triple-layer extrusion is the three layers, including the conductor screen, XLPE insulation and insulation screen extrude in same time by a triple-layer extrusion equipment which is a most important part of CCV production line. The CCV production line is composed of pay-off parts, traction system, triple-layer extruder set, cross-linking system, cooling system and turn-on system. Our CCV production line imported from Maillefer-Nokia in Finland which is one of the most advanced cable manufacturing machine all over the world. With this advanced machine, we can produce high quality medium voltage cables.
Insulation Extrusion
It is the third process for insulated cable and wire with low voltage. The extrusion of insulation, the raw compound material is commonly in the form of nurdles (small beads, often called resin) that are gravity fed from a top mounted hopper into the barrel of the extruder. Additives such as colorants and UV inhibitors (in either liquid or pellet form) are often used and can be mixed into the resin prior to arriving at the hopper. We have not less than 10 extruders with code no. 35mm, 50mm, 95mm, 120mm, 150mm and 200mm, and they can extrude both XLPE and PVC insulation, the outer diameter before extrusion spans from 2.0mm to 150mm, and the insulation thickness scope is from 0.2mm to 10mm. Most of them are manufactured by famous cable equipment company in our domestic, such as Dongfang Electrical and Shenma Group, and some of them are imported from Finland and Germany. Our those equipment provide guarantee to our quality and capacity.
Pair Twisting
Pair twisting is applicable to computer cable, power cord, telephone cable, instrument cable, signal cable and communication cable which is with twin pairs, triple pairs and multi pairs structure. Twisted pair cabling is a type of wiring in which two conductors of a single circuit are twisted together for the purposes of canceling out electromagnetic interference (EMI) from external sources; for instance, electromagnetic radiation from unshielded twisted pair (UTP) cables, and crosstalk between neighboring pairs. We have high-speed twisting machines, and it is worth to say that our twisting machine is with the lapping function. It means that our equipment make the pair twisting and lapping process in same step, to save more production time, to make our production more efficient.
Cabling
For more than two cores cable, after the conductor insulated, every single cable core twisted together with filling material to required core number. We have cabling machines not only for power cable, max.6 cores, but also for multi core cable up to 91 cores. The perfect equipment to make sure that our factory have strong capacity to produce almost full categories.
Wrapping
Wrapping is an important process after cabling. It is applicable for non-woven cloth, PVC black belt, fireproof mica tape, polyester tape, fiberglass tape, waterproof tape and other non-metallic shielding material. Usually, the main purpose for the wrapping process is to avoid the cable cores loosing. Usually, a cabling machine match with a wrapping machine, in some production line, it means that the cable cores pull through the cabling machine and then enter the wrapping machine directly. Anyway, we have high speed wrapping machines to meet our production requirement.
Braid
Braid process is applicable for screened cable and wire, usually, the screen material is tinned copper wires, aluminum-magnesium alloy wires, steel wire, fiber and other materials. We have braiding machines with 24 spindles and 48 spindles to meet the specification requirement.
Steel Tape Armour (STA) or Steel Wire Armour (SWA)
This process is very important to protect the cable from the external damage, especially, for underground cable. We have relevant machines to operate the armour process. Whether for STA or SWA, our equipment is with high speed. As the video presented, it is our STA machine which can produce steel tape with thickness scope from 0.1 to 0.8mm with width 20mm to 50mm. Our capacity can meet client’s harsh requirement.
Metallic Screen
It is a critical process for manufacturing screen wrapped by copper tape, Al-plastic tape or other metallic tape in cables such as control cables, computer cables, 6kV or above XLPE insulated power cable, special cables for inverter motor and so on. Actually, the equipment for this process also is a wrapping machine, but for metallic material. Anyway, we have advanced equipment to meet the different production demand.
Sheath Extrusion
Actually, the sheath extrusion process is similar as the insulation extrusion process. As video presented, this extrusion machine is for both inner sheath and outer sheath, and the max. outer diameter is 150mm. We also have other sheath extrusion machines to meet production requirement for different cable specification.
Electrical Resistance Test
Whatever any standard, the electrical resistance value of conductor is the key factor to prove the cable or wire if qualified or not. Thus, the electrical resistance test must be measured for every batch of cable and wire, usually, by electrical bridge. Besides the perfect production equipment, we also have perfect inspection equipment to inspect and control our quality. The test range and accuracy of our bridge is 0.000001 to 100ohm.
Structure and Dimension Test
Besides the electrical resistance test, the structure and dimension test also is a very important test for cable and wire, it includes many items, such as number of core, cross section area, color of core, .thickness of the thinnest inner Steel wire armour, no. of strand diameter of single wire, overall dimension, outside diameter of the cable and so on. As the video presented, it is a thickness test by device called projector which can measure the thickness of insulation, sheath and others extruded part of cable.
The Tensile Strength and Elongation Test
The tensile strength and elongation is an important physical performance for cable and wire. As video presented, it is tensile strength test machine, it can test not only aluminum wire, but also copper wire, steel wire and most other metallic wires. The test scope is 100N and 10000N. Compared with the old machine, it is much more advanced in automatic operation and calculation, and can show the result and curve graph on the computer directly.
Handling, Installation Method & Notice
Loading & Transportation
(1) There shall be no object which might cause damage on a drum.
(2) When loading or unloading, crane or forklift should be used.
01
In case of Crane:
Use a standard rope and shaft. While carried, a shaft should be inserted in the axis of a drum.
 
Notice
Keep a parallel with the bottom level
Keep slow movement, and do not stop suddenly.
02
In case of Forklift:
Drums should not be harmed by a fork nor dragged in the ground.
 
Notice
Drums should be positioned in the center of a fork.
The width of a fork should be longer than drum size.
When carrying, make sure tie a rope firmly around the drum and fix each corner with chocks.
 
Notice
Do not drive a nail into the flange.
Transportation and Unloading
(1) Unloading is done by a forklift or a crane and drum should not be dropped on the ground in any case.
(2) The following instructions should be complied when rolling a drum. Electric power cable:Roll in the opposite direction with arrow sign. Communication cable:Roll in t he same direction with arrow sign.
 
 
Notice
Do not lay a drum on the side.
Do not roll a drum longer than 20meters.
Do not use a gimlet or a sharp thing.
Do not roll a damaged drum.
Do not roll a drum no projecting surface.
Do not keep a drum around a heater or a heat source.
Storage
• Do not remove protective packing and external packing in advance, Keep it on a well-paved ground or a place which drains well.
• Put a fence around drums to prevent harm. Take preventive measures against intentional damage or theft.
• Keep drums out of chemical substances, fire, and heat. Drums and packing material last for two years in dry weather.
• Reseal up the both ends of cable with cab or heat-contracting tubes to prevent water penetrating.
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Installation Method & Notice
 
Check List Beforehand
The packing wood of a drum should be removed before installing cable. A nail should be removed to prevent damage before using. When removing the packing wood, should be careful for safety.
 
Installation Standard
(1) Permissible Maximum Pulling Tension
(2) Minimum Bending Radius
(3) Permissible Lateral Pressure
External pressure on the cable may lead to an accident. Use cable free from external pressure.
•The permissible lateral pressure of a cable should be less than 250kg/m in general.
•When handling PVC cable at a low temperature, take attention to prevent exterior impact damage, and do not handle or install cable at -5below.
•Install cable at -5below. When storing a cable for a long time at below 0, be sure to use the cable after 24 hours at a normal temperature.
(4) Pulling Speed
When pulling a cable, start at the speed of 1m/min.,in general, advisable speed is 5m/min.〜10m/min.
(5) Twisted in a Pattern of O type
Do not pull it from the end of the cable when cable is twisted in O pattern.
(6) Measure for Induced Disorder
In case of installing a power cable and a communication cable in the same route, there should be either sufficient distance or a shield wall between the cables to prevent induced disorder.
Notice
In case of small conductor, maintain the permissible tension within the intensity level and the allowable flexibility of conductor.
-As the installation tension in curving part increases rapidly, excessively curved installation is prohibited.
-S-shaped installation is also prohibited.



Notice
-D= Outer Diameter of cable
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If you have other questions, you can contact us in the following ways: